If you're inside the house, remove the battery cover and inspect the batteries to see if they are depleted. For some models the lock will flash or begin to beep when the battery is low. So, pay attention to any clues.

If possible, always have an extra set of batteries in the car or at home. And in case your batteries need replacement, visit our locksmith shop to get some help.

3. Reboot the Lock

At times, simply resetting your lock will do the trick. On several smart locks, the reset button is usually either on the side or under the battery cover. After pressing the button for about 5 seconds, try to use your app or keypad to lock or unlock.

Don’t forget to update the firmware for your mobile app and if your smart lock is old, it might not perform as it should. So, make sure that your lock and your phone are synced correctly and your app is updated.

4. Use Your Backup Access

In emergencies, several smart locks still offer a traditional key slot as an option. If that is available, this is the time to use it. But have you lost your backup key?  If so, you should consider visiting Royal Locksmith. In case you’re looking for more security, we may rekey the lock or provide you with a new key.

In addition, some systems let you use a temporary code to unlock your car remotely. During the troubleshooting process, you can ask someone else to open the door just to test the efficiency of the app.

5. Contact an Expert Locksmith

Get an expert to help if the smart lock still does not work after all your efforts. If there is a problem due to a malfunction, poor connection, or a mechanical part, a reliable locksmith like Royal Locksmith can easily identify it.

You can also visit our locksmith shop. We will check if the lock should simply be repaired or replaced. We may also offer more secure and suitable options for your door and protection.

We’ve Got your Back

Smart lock is designed to help users, not create more concerns. Still, just like other technology, it can sometimes fail or malfunction. But knowing the right steps can help with any problem,; be it a dead battery, outdated software, or a lockout.  

So, if you are ever in doubt, you can call Royal Locksmith proper clarification. We'll always help you out!